The Tail Spinner -- Not Just a Yarn Store! YOUR PROJECT is MY PASSION ! ! ! ! Mailing Address: The Tail Spinner P.O. Box 36 Richlands, NC 28574 (910) 324-6166 Shop is Located in Old Downtown Richlands at 109 N. Wilmington Street linda@tail-spinner.com Your shopping with The Tail Spinner has been made safe through the use of SSL on the online server. To take advantage of secure shopping you must have an SSL compatible browser such as Netscape or Internet Explorer. Policies Thank you for shopping at www.tail-spinner.com. At the Tail Spinner, we are committed to ensuring your privacy as a customer. You can be assured that no information collected will be sold and none distributed to any third parties. Your information will be solely used to service your orders and to facilitate your participation in Tail Spinner promotions. Your satisfaction is important to us; however, all yarn sales are final. If any other item does not meet your expectations, return it for an exchange or refund of the merchandise value. However, you must return or exchange your item within 14 days after you receive it; and it must be returned in the original packaging. Include the packing slip that you received with your shipment and indicate the reason for the return. We will send you a check for the amount excluding shipping and handling charges you may have paid for the item. We do not accept returns that are excessively worn, handled or customer-damaged items. Send package securely wrapped, insured and prepaid to us. For inquiries about the status of an order or other business, email us (best & cheapest way to reach us), or call 1 (910) 324 6166 during our business hours or write to: The Tail Spinner, P.O. Box 36 Richlands, NC 28574 Although the photographs on this site were selected accordingly to represent colors as accurately as possible, some variation may occur due to your monitor configuration. If you have a question regarding the color or texture of a product featured here, or about any of our products or services, please send us an e-mail; or you may call 1-910-324-6166. If the call is outside of normal business hours, please leave a message, and we will get back with you as soon as possible. We generally ship your item via US Postal Priority Mail or UPS. Normal shipping may take between 3-5 days. However, depending on availability of some items, shipping may take 3-8 weeks. If that is the case, you will be notified. US MAIL RATES Weight -- Price Up to 1lb. -- $3.95 1 lb. - 2 lb. -- $4.75 2 lb.- 3 lb. -- $ 6.75 3 lb. and Up -- $12.00 + .... We do not sell or ship internationally, except for U.S. military APO or FPO. There is a $30.00 fee for all returned checks.